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Warranty policy for laminate flooring of Kosmos Vietnam warehouse

Policy industrial wood floor warranty of Kosmos Vietnam provides enough information such as: user manual, installation notes, cases in which the warranty policy cannot be applied, the process and necessary conditions to apply the policy. As for the warranty period, Kosmos Vietnam will apply according to each brand of wood flooring.

1

Kosmos Vietnam laminate flooring warranty period

Currently, Kosmos warehouse is supplying and distributing 6 brands of wooden flooring to the Vietnamese market, including: Egger (Virtue), Robina (Malaysia), Thaixin (Thailand), Povar (VN),  Kosmos (VN), Galamax (VN).

Note: Beyond policy quality warranty:, some brands also apply additional policies termite warranty , and flood warranty. Please read the information carefully to avoid losing your rights.

EGGER wood floor warranty period

Quality guarantee  Flood warranty Termite warranty
Floor 8mm Floor 12mm
Egger is 20 years is 20 years No. No.
Egger Aqua is 20 years is 25 years for 1.000 hours forever

ROBINA wood floor warranty period

Quality guarantee  Termite warranty Flood warranty
Floor 8mm Floor 12mm
Robina is 15 years is 25 years is 15 years No.
Robina Aqua is 15 years is 25 years is 15 years 10 day

Warranty period for wooden flooring THAIXIN

Quality guarantee  Termite warranty Flood warranty
Floor 8mm Floor 12mm
Thaixin is 15 years is 25 years No. for 200 hours

POVAR . laminate flooring warranty period

Quality guarantee  Termite warranty Flood warranty
Povar is 15 years No. No.

GALAMAX laminate flooring warranty period

Quality guarantee  Termite warranty Flood warranty
Galamax is 15 years No. No.

KOSMOS laminate flooring warranty period

Quality guarantee  Termite warranty Flood warranty
Kosmos is 15 years No. No.
Kosmos Herringbone is 15 years No. No.
2

Steps to handle when the wooden floor is flooded

Laminate flooring brands that apply a flood warranty policy include: Egger Aqua (1000 hours), Robina Aqua (10 days), Thaixin (200 hours). As long as the wooden floor is not flooded for more than the allowed time, it can still be restored after applying the following steps:

B1 Call the Agent (construction unit) immediately to quickly remove the wooden floor from the flooded area.

B2 Use a dry towel to wipe each wooden floor slat and then spread them in a cool, windy place to dry for 5 days.

B3 After drying for 5 days, the wooden floor will recover and be reinstalled normally. If any bar is damaged during disassembly and cannot be restored, we will replace it with a new one.

Note: 

  • The cost of dismantling the floor is about 40.000 VND/m2.
  • When the wooden floor is slightly flooded, There will be cases where warts appear on the surface. This is a normal phenomenon and will recover as soon as we use a fan to dry it in the oven 5 day.
  • In case you are dealing with a flooded floor and require floor dismantling in another area, you need to negotiate the cost with the Agent (construction unit), however, it should not exceed 40.000 VND/m2.
3

Necessary conditions to apply the wooden floor warranty policy

Customers install and use properly.
Warping, shrinkage, discoloration due to manufacturer error.
The damage to the product must be visibly evident and substantiated.
The product is still in the warranty period

Invoices, purchase vouchers or warranty cards must be intact (not crumpled, patched, erased or repaired).
4

Cases that are not warranted for laminate flooring

Wear and tear during use.
Install wooden floors in outdoor areas.

Wooden floors are damaged due to user error.

The customer arbitrarily disassembles and moves the product.

Wooden floors encounter force majeure such as natural disasters, fires, ...
5

Note when using laminate flooring

For indoor use only, do not use outdoors.

Do not drag heavy, sharp or pointed objects on the floor.

Do not use sharp objects to clean the floor.

Only use very little diluted detergent for cleaning.

Must use a wrung-out damp cloth to clean the floor, do not spill
direct water

Do not let rainwater splash/flood into the house.

The appropriate temperature for the floor should not exceed 50°C, and should not be placed near places with high heat sources (eg: coal stove, gas stove).

6

Note when installing laminate flooring

Let the wooden floor adapt to the project for 48 hours before mounting.

Distance between floor and wall ≥10mm.

The ground surface is flat, the difference is not too much 2mm/1.000mm (1m).

Flatness of the floor 2mm/ 1m.

Use disconnecting/connecting braces to divide long areas >10.000mm (10m).

Foam floor panels must not be stacked on top of each other.

The locking wort must ensure a tight fit to avoid running the wort.

Do not use an iron hammer to tap directly on the wort and make sure the pad does not damage the wort.

Do not use glue to fix wooden floorboards.

Install wooden floor bars in the correct position.

The first row of floors is straight and level.
Install two staggered rows with a minimum deviation of 200mm.

>> See more: Kosmos Vietnam warranty card issuance process

>>> See more: Product warranty process of Kosmos Vietnam

Customers just need to meet all the conditions above will enjoy policy industrial wood floor warranty of Kosmos Vietnam immediately. Warranty policy is different for each product line, all of which are listed on the article. If you still have any problems, please contact Kosmos immediately at:  (+84) 903 093 221.

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