Warranty policy for Thaixin wooden floor – Thai green core wooden floor
Policy Thaixin wooden floor warranty Provide full information such as: Instructions for use, notes on installation, cases where the warranty policy cannot be applied, procedures and necessary conditions to apply the policy. Kosmos Vietnam commits to guarantee the quality of Thaixin green core Thai wooden flooring for 5 years.
Thaixin wooden floor warranty period
| Quality Warranty | Termite Warranty | Water Resistance Warranty | |
| Thaixin | 5 years | No | No |
Cases of applying Thaixin wooden floor warranty policy
- Customers install and use Thaixin wooden floors for the correct purposes, standards and recommendations of the manufacturer.
- Thaixin wooden floors warp, shrink, and fade under normal use conditions.
- Damage to Thaixin wooden floors must be visible to the naked eye.
- The purchase receipt or warranty card of Thaixin wooden floor must be intact (not crumpled, patched, erased or repaired).
- Thaixin wooden floor is still under warranty.
- Thaixin wooden flooring is an interior product - used for flooring.
Cases where Thaixin wooden floor warranty policy is not applicable
- Customers do not install and use Thaixin wooden floors for the correct purposes, standards and recommendations of the manufacturer.
- Thaixin wooden floor is damaged due to errors from the side. construction units and customers, for example:
– Shrinkage and warping due to flooding.
– Warping due to not leaving expansion space, causing wall irritation.
– Color fades when exposed to direct sunlight (UV rays) for too long. - Damage to Thaixin wooden floors is not visible to the naked eye.
- The purchase receipt or warranty card for Thaixin wooden flooring is no longer intact (crumpled, patched, erased or repaired).
- Thaixin wooden floor exceeds warranty period.
- Thaixin wooden flooring is for indoor use only – not for outdoor installation.
- Wear and tear of Thaixin wooden floors during use.
- Thaixin wooden floors are damaged due to force majeure (natural disasters, fires, etc.).
- Thaixin wooden floor is damaged due to customers arbitrarily disassembling and moving the product.
- Thaixin wooden floors do not warrant against flooding.
- Thaixin wooden floors do not guarantee termites.
- Thaixin wooden floor has gaps and gaps due to flooding.
- Customers do not maintain/serve Thaixin wooden floors properly.
Recommendations for construction/installation of Thaixin wooden floors
A. Before installing Thaixin wooden floor
- To adapt Thaixin wooden floor to the construction site, we must open the box at the construction site 48 hours before installation.
- The ground surface is flat, the difference is not more than 2mm/1.000mm (1m).
B. During the construction of Thaixin wooden floor
- Leave a gap of 15 – 18mm between Thaixin wooden floor and wall.
- Foam floor panels must not be stacked on top of each other.
- Install Thaixin wooden floor bars in the correct position and direction.
- The first row of Thaixin laminate flooring must be joined straight and level. Install two rows staggered with a minimum offset of 200mm.
- Thaixin wooden floor locking grooves must be tightly fitted to avoid groove running.
- Do not use an iron hammer to tap directly on the wort and make sure the pad does not damage the wort.
- Do not use glue because Thaixin laminate flooring has the property of expansion.
- Use disconnecting/connecting braces to divide areas with length and width > 7.000mm (7m).
C. After installing Thaixin wooden floor
- Do not drag heavy, sharp, pointed objects on Thaixin wooden floors.
- Do not use sharp objects to clean Thaixin wooden floors.
- Only use very small amounts of diluted detergent to clean Thaixin wooden floors.
- Use a damp, wrung-out cloth to clean Thaixin wooden floors, do not pour water directly.
- Do not let rainwater splash/flood into the house.
- Suitable temperature for Thaixin wooden floor is not more than 50°C, should not be placed near high heat sources (eg: coal stove, gas stove, ...).
- Proper maintenance to increase the life of Thaixin wooden floors.
>> See more: Kosmos Vietnam warranty card issuance process
>>> Learn more: Product warranty process of Kosmos Vietnam
Customers just need to meet all the conditions above will enjoy policy Thaixin wooden floor warranty of Kosmos Vietnam immediately. If you have any questions, please contact Kosmos immediately at: (+84) 903 093 221.
Office: 281 Tan Son, Tan Son Ward, Ho Chi Minh City
