Kosmos Vietnam Vinyl Flooring warranty policy

Warranty period for Kosmos SPC 4mm plastic flooring: is 3 years

Warranty period of Kosmos SPC 4mm + 1mm IXPE plastic floor: is 3 years

Warranty period of Kosmos SPC 5mm + 1mm IXPE plastic floor: is 5 years 

Warranty note:

• The warranty period is effective from the date of issuance of the warranty certificate.
• Kosmos 4mm, 4mm + 1mm IXPE vinyl flooring does not warrant locking joints.
• Kosmos 5mm + 1mm IXPE vinyl flooring has a lock warranty (12 months for public areas, 24 months for residential areas).
• The product is covered by a one-time warranty only.
• Kosmos only warranties the product when installed according to the recommended guidelines.
• The contractor will provide warranty coverage for installation and technical issues.

1. Customers must install and use the product for its intended purpose, following the standards and recommendations provided by the manufacturer.
2. Vinyl flooring warping, shrinking, or discoloration under normal usage conditions.
3. Damage to the product must be visible to the naked eye.
4. The purchase receipt or warranty certificate must remain intact (not torn, patched, altered, or repaired).
5. The product is still within the warranty period.
6. Vinyl flooring is an interior product (can be installed in all areas except bathrooms/WCs) – flooring application.

1. The warranty claim may be denied if the customer does not install and use the product according to the intended purpose, standards, and recommendations of the manufacturer.

2. Vinyl flooring damaged due to customer-caused issues, for example:

• • Warping or swelling due to water immersion.
  • Warping due to inadequate expansion gap, causing wall pressure.
  • Color fades when exposed to direct sunlight (UV rays) for too long.

3. Damage to the product that is not visible to the naked eye.

4. The purchase receipt or warranty certificate is not intact (torn, patched, altered, or repaired).

5. The product is beyond the warranty period.

6. Vinyl flooring is an interior product (can be installed in all areas except bathrooms/WCs) – not for outdoor installation.

7. Wear and tear of the product during use.

8. Damage to the product due to force majeure events (natural disasters, fires, etc.).

9. Damage to the product caused by customer's own disassembly, relocation, or handling.

10. Vinyl flooring does not have warranty coverage for water immersion.

11. Kosmos 4mm vinyl flooring without base & 4mm + 1mm IXPE vinyl flooring
No warranty for broken grooves.

12. Customer does not maintain/serve properly

>> See more: Kosmos Vietnam warranty card issuance process

>>> See more: Product warranty process of Kosmos Vietnam

A. Before construction

1. The ground surface is flat, the difference is not more than 2mm/1.000mm (1m).
2. Inspect the lock jaw before installation and remove debris from the lock.

B. During construction

1. Leave a gap between the floor and the wall of 12 - 15mm.
2. Foam floor panels must not be stacked on top of each other. Plastic floors with 1.5mm seam should use 1 - 2mm foam. Plastic floors with rubber soles do not require foam lining.
3. Install the plastic floor bars in the correct position and direction.
4. The first row of flooring must be straight and level. Install two staggered rows with a minimum deviation of 200mm.
5. The locking wort must ensure a tight fit to avoid running the wort.
6. Do not use an iron hammer to tap directly on the wort and make sure the pad does not damage the wort. Because the plastic floor lock has a thin thickness, you need to be careful when applying force.
7. Do not use permanent glue because the product is expandable.
8. Use disconnecting/connecting braces to divide areas with length and width > 7.000mm (7m)

C. After construction

1. Do not drag heavy, sharp or pointed objects on the floor.
2. Do not use sharp objects to clean the floor.
3. Only use very little diluted detergent for cleaning. 
4. Must use a wrung-out damp cloth to clean the floor, do not pour water directly.
5. Do not let rainwater splash/flood into the house.
6. The appropriate temperature for the floor should not exceed 50°C, should not be placed near places with high heat sources (eg: coal stove, gas stove,...).
7. The floor must only be used in a fixed position and cannot be removed to another location because the lock has a thin thickness and can easily break.
8. Proper maintenance increases product life.

If you encounter any difficulties during the warranty process for Kosmos Vietnam vinyl flooring, please contact us immediately at our hotline (+84) 903 093 221. Our Kosmos staff will provide immediate assistance!