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Warranty policy for wall panels of Kosmos VN

Warranty policy for plastic wall panels including conditions, procedures, manuals, installation instructions and warranty period. Please read the information carefully to protect your rights.

Initially, Kosmos plastic wall panels have a 10-year quality warranty! It is applied to specific product lines as follows:

  • Nano panels, Kosmos fluted panels, wood-imitation plastic slats, ceiling slats (4 of these products share 1 coupon).
  • Stone grain PVC panels.
  • Korean waves.
1

Warranty period for plastic wall panels

STT Product Warranty period
1 Nano Panels is 10 years
2 Composite Wall Panel is 10 years
3 Imitation wood plastic bar is 10 years
4 Ceiling slats is 10 years
5 Stone grain PVC is 10 years
6 Korean Style PS Fluted Panel is 10 years

The lifespan of plastic wall panels distributed by Kosmos Vietnam can be up to 15-20 years, so customers can be assured of product quality.

Note:

  • Kosmos only warrants the product.
  • Kosmos' agent will provide construction and technical warranty.

>>> See more: Kosmos Vietnam warranty card issuance process

>>> See more: Product warranty process of Kosmos Vietnam

2

Conditions for applying warranty policy for plastic wall panels

  • The product is still within the warranty period.
  • Products are installed by authorized technicians/construction units to meet the technical standards and instructions of the supplier.
  • Warranty for manufacturer defects such as: color film surface defects, product warping, deformation, cracking, etc. visible to the naked eye.
  • Invoices, purchase vouchers or warranty cards must be intact (not crumpled, patched, erased or repaired).
3

Cases that are not covered by the warranty for plastic wall panels

  • Wear and tear during use.
  • Damage due to force majeure (natural disasters, fires, external forces, etc.).
  • Errors are caused by the product being affected by special physical and chemical factors and not being used according to instructions.
  • Error due to improper installation according to Kosmos technical standards and construction instructions.
  • Customers arbitrarily relocate and disassemble the product.
  • Product warranty expires.
4

Instructions for using Kosmos Vietnam wall panels

  • The product is only used for interior decoration.
  • Do not expose the product to direct sunlight.
  • Use a damp cloth to clean the product surface.
  • Do not use chemical detergents for cleaning.
  • Do not clean the panel surface with sharp tools.
5

Notes when installing wall panels

Each type of plastic panel will have different installation procedures, specifically as follows:

Note when installing Kosmos Nano / fluted panel

  1. The cladding surface must be flat and can be installed directly or on a frame. The distance between frames does not exceed 500mm.
  2. Apply specialized glue to the back of the panel and use stainless steel glue to fix it.
  3. A 3.000mm (3m) long panel requires about 6 stainless steel keels.
  4. Please use molding and splints to cover the end of the panel.
  5. The position of the plate connection needs to be installed with a double skeleton system so that the joint is on the skeleton.

>>> See more: Instructions for installing nano panels directly on the wall.

>>> See more: Instructions for installing fluted panel Kosmos on skeleton and curved corners.

>>> See more: Instructions for constructing wood-imitation plastic slats.

>>>> See more: Instructions for constructing ceiling slats.

Note when installing stone-grained PVC panels

  1. The cladding surface must be flat, or installed on a thin frame. The distance between frames does not exceed 500mm.
  2. Install by applying specialized glue evenly to the back of the panel, a small distance from the edge.
  3. You can nail or use a nail gun at a high position, hidden by molding.
  4. Use double-sided tape to secure the panel while waiting for the specialized glue to dry.

>>> See more: Instructions for construction of stone-grained pvc panels - imitation stone plastic panels.

Note when installing Korean fluted panels

  1. The cladding surface must be flat and can be installed directly or on a frame that is not too hard (eg: plastic beam). The distance between frames does not exceed 500mm.
  2. Install by applying specialized glue evenly to the back of the panel, a small distance from the edge.
  3. You can shoot nails into the recessed seam of the panel to make it secure.
  4. Use double-sided tape to secure the panel while waiting for the specialized glue to dry.
  5. Please use molding and splints to cover the end of the panel.
  6. The plate connection location needs to install a double skeleton system, so that the joint lies on the skeleton.

>>> See more: Korean fluted panel construction guide - the most standard PS plastic sheet.

Kosmos Vietnam is committed to complying with warranty policy for plastic wall panels if you meet the correct warranty conditions. During the warranty period, if you have any problems, please call the Hotline immediately (+84) 903 093 221. Kosmos Vietnam's customer service department will always be on call to assist you.

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