Warranty policy for Kosmos stone-patterned PVC panels

Warranty policy for Kosmos stone-patterned PVC panels including conditions, procedures, manuals, installation instructions and warranty period. Please read the information carefully to protect your rights.

Kosmos Vietnam warehouse commits to 5-year warranty for Kosmos stone-patterned PVC panels!

Warranty period of Kosmos stone-patterned PVC panels

Kosmos PVC stone-patterned panels are guaranteed for 5 years!

The lifespan of Kosmos stone-patterned PVC panels can be up to 10 - 15 years, so customers can rest assured about the product quality.

>>> Learn more: Kosmos Vietnam warranty card issuance process

>>> Learn more: Product warranty process of Kosmos Vietnam

Conditions for applying warranty policy for Kosmos stone-patterned PVC panels

1. Customers install and use Kosmos stone-patterned PVC panels for the correct purposes, standards and recommendations of the manufacturer.

2. Kosmos stone-patterned PVC panels warp, shrink, deform, and crack under normal use conditions.

3. The damage of Kosmos PVC stone-patterned panels must be visible to the naked eye.

4. The purchase receipt or warranty card for Kosmos PVC stone-patterned panels must be intact (not crumpled, patched, erased or repaired).

5. Kosmos PVC stone-patterned panels are still under warranty.

6. Kosmos stone-patterned PVC panels are interior products - used for wall/ceiling cladding.

Cases not covered by Kosmos PVC stone-patterned panels warranty

1. Customers do not install and use Kosmos stone-patterned PVC panels for the correct purposes, standards and recommendations of the manufacturer.

2. Kosmos stone-patterned PVC panels are damaged due to errors from the contractor and customer, for example:

• Under the impact of physical and chemical factors.
• Color fades when exposed to direct sunlight (UV rays) for too long.

3. The damage of Kosmos PVC stone-patterned panels is not visible to the naked eye.

4. The purchase receipt or warranty certificate is not intact (torn, patched, altered, or repaired).

5. Kosmos PVC stone-patterned panels exceed the warranty period.

6. PVC stone-patterned panels are for interior use only – not for outdoor installation.

7. Wear and tear of Kosmos PVC stone-patterned panels during use.

8. Kosmos PVC stone-patterned panels are damaged due to force majeure (natural disasters, fires, etc.).

9. Kosmos stone-patterned PVC panels are damaged due to customers arbitrarily disassembling or moving the product.

10. Customers using acid glue will corrode Kosmos PVC stone-patterned panels, causing the surface to become uneven.

11. Customer does not maintain/maintain properly.

Recommendations for construction/installation of Kosmos stone-patterned PVC panels

>>> Learn more: Instructions for construction of stone-grained pvc panels - imitation stone plastic panels.

Recommendations after construction/installation of Kosmos PVC stone-patterned panels

1. Do not drag heavy, sharp, pointed objects on the surface of Kosmos PVC stone-patterned panels.

2. Do not use sharp objects to clean the surface of Kosmos PVC stone-patterned panels.

3. Only use very small amounts of diluted detergent to clean Kosmos PVC stone-patterned panels. 

4. Use a damp cloth that has been wrung dry to wipe the Kosmos PVC stone-patterned panel, do not pour water directly.

5. Do not let rain water splash on Kosmos PVC stone-patterned panels.

6. The suitable temperature for Kosmos PVC stone-patterned panels is not more than 50°C, and should not be placed near high heat sources (eg: coal stove, gas stove, etc.).

7. Proper maintenance to increase panel life PVC Marble Cosmos.

Kosmos Vietnam is committed to complying with Warranty policy for Kosmos stone-patterned PVC panels if you meet the correct warranty conditions. During the warranty period, if you have any problems, please call the Hotline immediately (+84) 903 093 221. Kosmos Vietnam's customer service department will always be on call to assist you.