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Kosmos Vietnam's shipping support policy
Cases supported by Kosmos for shipping
Depending on the value of each order, Kosmos Vietnam has a policy of supporting 100% of shipping costs in Ho Chi Minh City within a range of ≤30km. In addition, within a range of ≤40km in Ho Chi Minh City and neighboring provinces (Binh Duong, Long An, Dong Nai, Cu Chi), you will be supported from 50 - 70% of shipping costs.
Cases supported by Kosmos for shipping | |||
| Items | Order value (VND) | Ho Chi Minh City within ≤30km | Ho Chi Minh City and neighboring provinces within a range of ≤40km |
| SPC wood/plastic flooring | ≥60m2 | 100% support | 50% support |
| Bamboo Charcoal Panel | ≥15 million | 100% support | 70% support |
| ≥20 million | 100% support | 100% support | |
| New Material Kosmos (Exterior & Interior) | ≥12 million | 100% support | 50% support |
| ≥15 million | 100% support | 70% support | |
| ≥20 million | 100% support | 100% support | |
| New material Galawood (Exterior & Interior) | ≥16 million | 100% support | 70% support |
| ≥20 million | 100% support | 100% support | |
| New material 3.5m – 4m long (Exterior & Interior) | ≥16 million | 70% support | 30% support |
| Combined Order (Combine Multiple Items) | ≥16 million | Support 70 – 100% | Support 30 – 70% |
| ≥20 million | Support 70 – 100% | Support 30 – 70% | |
Note:
- New materials are wood plastic, plastic wall panels, partitions, stair treads, and load-bearing floors.
- For combined orders, the main product with shipping support accounts for 70% of the total order amount.
Cases where Kosmos does not support shipping
Kosmos Vietnam does not support shipping for the following cases:
- The receiving area is outside the ≤40km range in Ho Chi Minh City and neighboring provinces.
- The number of products for each order is not enough to reach the value of 16-18 million/total order.
- Kosmos Vietnam does not support additional fees such as loading and unloading beyond 5m, station entry fees, station fees, up and down shipping fees, etc.
- For goods exceeding the standard size of 3m, Kosmos will quote a separate shipping price for each order of 3.5m, 4m, etc. (to transport oversized goods, a large tonnage vehicle is required, the cost will be different from goods under 3m). Note: For new material products (eg: Wood plastic, plastic panels, bamboo charcoal panels, PVC stone pattern, panel, etc.), please provide one more person to help unload the goods. If not, there will be an unloading fee.
- Delivery via prohibited routes and prohibited hours (agreement to deliver goods during permitted delivery hours).
In case of withdrawal of shipping support
Recover supported shipping charges for orders that no longer qualify for supported shipping policies.
Kosmos Vietnam Delivery Time
Delivery time depends on the agreement between the Seller and the Buyer, from the date of receiving the deposit.
Note:
- The delivery department will deliver within the agreed time, except for force majeure cases beyond control such as: damaged vehicles, weather conditions, natural disasters, epidemics, wars, peak times such as holidays, etc.
- Delivery staff will proactively contact and arrange a suitable time to deliver goods to agents and customers.
Delivery surcharge
Goods transported by truck with a weight of 700kg or more, goods with dimensions of 1200x2400mm or 1200x2800mm, goods longer than 3.5m will be charged a surcharge of 70,000 VND/ton for unloading (not including loading and unloading to the basement and upstairs in Ho Chi Minh City).
Trucks carrying new materials such as PVC panels, bamboo charcoal panels from 50 panels or more incur an unloading fee of 150,000 - 200,000 VND (hire a freight forwarder to help transfer the goods to/from the truck).
Kosmos Vietnam's shipping policy clearly states the cases where shipping costs are and are not covered, how shipping costs are calculated, and cases where costs may arise. Kosmos staff will contact you soon if the agreed delivery time changes. For any questions that need to be answered in detail, please contact us at 0932.067.388.
To enjoy the shipping support policy, please follow the steps below. Full 3-step purchasing process at Kosmos VietnamSpecifically, customers need to learn about the product on the website, contact the hotline or Zalo for advice, and close the order with Kosmos staff. Once the order is confirmed, the system will automatically Apply shipping support policy according to order value. If the order value does not meet the conditions, Kosmos Vietnam will not support according to the policy.
Kim Hoa Consultant with experience in the field of exterior & interior decoration.
Kim Hoa Always dedicated to consulting and providing appropriate solutions according to the needs of each customer. From there, choose quality products, bringing aesthetics at optimal cost.
The information, images, and content posted on the website. Kosmos.vn The aim is to provide reference information on products, materials, and application solutions in construction, interior and exterior decoration.
The information in this article may change over time, depending on actual construction conditions, technical standards, or specific product lines. Kosmos does not guarantee that the content on this website is completely accurate or perfectly suitable for all projects or purposes.
Customers and partners should:
- For further technical advice, consult with the construction company, architect, or specialist engineer.
- Check the specifications, design, and actual usage conditions before deciding to purchase and install.
Kosmos is not responsible for any risks or damages arising from the application of information on this website without consultation or confirmation from a professional.
Kosmos Vietnam welcomes feedback from readers and experts to improve the content of this article, ensuring it is more accurate, easy to understand, and useful for users.
Commitment
All information you provide will be kept confidential by Kosmos and used only for the purpose of receiving feedback and improving content quality.
If you notice any inaccuracies, violations of regulations, misleading content, or infringements on the rights of individuals/organizations in this article, please report it to Kosmos so we can promptly investigate and address the issue.
Commitment & Handling
Kosmos accepts reports with an open mind and maintains the confidentiality of the sender's information. The contents of the reports will be reviewed, verified, and adjusted (if necessary) in accordance with current regulations.
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