Shipping policy

Use the main carrier Kosmos company provided, you will be notified of the delivery progress of the order. In order to best serve customers, Kosmos unified a common working process. The process is open and transparent so that customers can get the most accurate information. The delivery and shipping policy of Kosmos Vietnam Joint Stock Company is as follows:

Support transportation and delivery within Ho Chi Minh City.

You will get Support transportation and delivery within Ho Chi Minh City when satisfying the conditions under the shipping policy of Kosmos Vietnam.

For laminate flooring

For imitation wood plastic floor

For interior decorative wall plastic panels

For Kosmos . Plastic Wood products

All products Kosmos . plastic wood All support delivery within Ho Chi Minh City for orders ≥ 12 million VND.

For bamboo charcoal cladding panels

All Kosmos bamboo charcoal panel products support delivery within Ho Chi Minh City for orders ≥ 15 million VND.

Shipping costs incurred

Shipping costs will be incurred when:

• Your order is not eligible for free local delivery according to Kosmos Vietnam's own shipping as above.
• Orders are not eligible under the policy of supporting inner city shipping and delivery outside of Ho Chi Minh City.

The costs incurred will be calculated according to factors such as:

• Transport distance.
• The number of products.
• Means of transport: trucks, three-wheelers, …

Special:

• For orders that are eligible for free delivery within the city but the delivery address is outside of Ho Chi Minh City, the cost of traveling on the distance within the Ho Chi Minh City area will be supported by Kosmos Vietnam. From the distance from the city boundary onwards will be charged your fee.
• For orders eligible for free delivery within the city but you have a means of transportation, receive goods at the warehouse, the supported shipping costs will be deducted from your goods.

Note: In case the order has been delivered to the agreed location but the customer needs to cancel the order, the fault is not due to Kosmos, the customer must bear the shipping fee according to the company's regulations.

Delivery options

Note: In case of force majeure such as damaged vehicles, weather conditions, natural disasters, peak times such as holidays, .. The time may be notified by the order processing department to you.

Kim Hoa Kosmos

Kim Hoa is an expert in interior and exterior decorative materials at Kosmos Vietnam. She has professional knowledge of interior design and loves finding creative ways to optimize space with simple construction decoration materials such as wood, stone, bamboo, brick and plastic.

Kim Hoa regularly participate in seminars and exhibitions on interior decoration materials to update the latest trends, as well as to learn more about interior decoration materials. Meet interior and exterior designers, architects, and material experts to continuously learn. She also actively shares her knowledge and experience on social media channels such as Facebook, YouTube, Tiktok... with more than 100 thousand followers.

Mission of Kim Hoa not merely providing information, but also ensuring that All information posted is quality, has in-depth investment and is most useful to viewers.

✅ Content moderation process at Kosmos