Checking policy of Kosmos Vietnam

Checking policy designed to protect the interests of customers. Please perform tasks such as checking and evaluating actual products when receiving goods from Kosmos Vietnam. Factors to check include:

• Product quality.
• Condition of products.
• The number of products.
• Relevant documents (if any).

In case of delivery at the warehouse

Kosmos is responsible when the goods are removed from the warehouse until they are transported to your vehicle. Please fully check the above mentioned factors before signing for receipt. After the process of signing the product is complete, Kosmos will not bear any responsibility except in case the product is damaged due to the fault of the manufacturer.

In case of delivery to another address

Kosmos is responsible for the product during transportation from the place of collection to the address you request. After the customer (or his authorized representative) receives the goods, please check the goods carefully. After the signing process, Kosmos will not be responsible for the future. In case the product is defective due to the manufacturer itself, please contact us immediately to be resolved as soon as possible.

Contact information in case of problems

When there is a problem during the goods inspection process, please contact the staff who received sales advice for you, or contact the hotline number of Kosmos Vietnam company. (+84) 903.039.221. Another way to contact is to leave information on the item contact order at website kosmos.vn

The company's working time is from 7:30 am to 5:00 pm, all week except Sunday. Kosmos Vietnam will solve the risk for you in the fastest time possible, best regards!

Kim Hoa Kosmos

Kim Hoa is an expert in interior and exterior decorative materials at Kosmos Vietnam. She has professional knowledge of interior design and loves finding creative ways to optimize space with simple construction decoration materials such as wood, stone, bamboo, brick and plastic.

Kim Hoa Regularly participate in seminars and exhibitions on interior decoration materials to update the latest trends, as well as to learn more about interior decoration materials. Meet interior and exterior designers, architects, and material experts to continuously learn. She also actively shares her knowledge and experience on social media channels such as Facebook, YouTube, Tiktok... with more than 100 thousand followers.

Mission of Kim Hoa not merely providing information, but also ensuring that All information posted is quality, has in-depth investment and is most useful to viewers.

✅ Content moderation process at Kosmos