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Warranty policy of Kosmos Vietnam

Pursuant to the manufacturer's warranty authorization, according to the Company's product warranty policy, Kosmos now announces the warranty policy for all products as follows:

1

General warranty terms

  • Kosmos Vietnam Joint Stock Company is responsible for the warranty of defective products caused by the manufacturer.
  • Authorized Kosmos dealers are responsible for product defects warranty.
  • The warranty period is valid according to the product's warranty card.
  • Warranty only applies to the form of exchange, not to the form of refund.
  • The damage to the product must be visibly evident and substantiated.
  • Apply nationwide.
2

Cases covered by warranty

Kosmos Vietnam Joint Stock Company is responsible for receiving product warranty in the following cases:

  • The damage to the product must be visibly evident and substantiated.
  • Damage caused by termites according to the warranty period of each product.
  • Water damage is subject to the warranty period of each product.
  • Warranty in case the customer uses the company's instructions properly.
  • Warranty in case of warping, warping, shrinkage, color fading due to manufacturer's fault.
3

Cases of refusal of warranty

  • Wear and tear during use.
  • The product is out of warranty period.
  • No warranty card.
  • No warranty in case the wooden floor is damaged due to natural disaster, flood, fire or force majeure.
  • Damage caused by improper use will void the warranty.
  • Other damages are caused by the user.
4

Warranty period of Kosmos . products

Laminate flooring

STT Product's name Thickness Quality guarantee Termite warranty Flood warranty
1 Egger laminate flooring 8 mm is 20 years No. No.
12 mm is 20 years No. No.
2 Egger Aqua Laminate Flooring 8 mm is 20 years forever for 1000 hours
12 mm is 25 years forever for 1000 hours
3 Robina Laminate Flooring 8 mm is 15 years is 15 years No.
12 mm is 25 years is 15 years No.
4 Robina Aqua Laminate Flooring 8 mm is 15 years is 15 years 10 day
5 Kosmos . laminate flooring 8 mm is 15 years No. No.
12 mm is 15 years No. No.
Fish bone is 15 years No. No.
6 Galamax laminate flooring 8 mm is 15 years No. No.
12 mm is 15 years No. No.
7 Thaixin Laminate Flooring 8 mm is 15 years No. for 200 hours
12 mm is 25 years No. for 200 hours
8 Povar . laminate flooring 8 mm is 15 years No. No.
12 mm is 15 years No. No.

SPC flooring

STT Product Warranty period
1 Galamax SPC Locked Laminate Flooring is 3 years
2 Kosmos SPC Locked Laminate Flooring is 3 years

Plastic wall panels

STT Product Product Type (core) Warranty period
1 Composite Wall Panel PVC, SPC is 10 years
2 Stone grain PVC sheet SPC is 10 years
3 Korean Style PS Fluted Panel PS is 10 years

Wood-plastic Composite

Kosmos outdoor plastic wood series is warranted for up to 5 years.

The Galawood series of outdoor plastic wood has a quality warranty of up to 3 years.

5

Warranty process of Kosmos Vietnam

B1 Customers contact the Agent (Construction Unit) to discuss the problem of the project.

 

B2 Please present the invoice, purchase voucher or warranty card issued by the company.

 

B3 Dealers come to the site to check.

 

In case of construction error
The dealer will be responsible for the warranty.

In case of product failure
Agents send photos/videos to Kosmos. From 3-5 days, Kosmos will send someone along with the agent to survey the status, exchange and issue a warranty document with a handling plan for you.

 

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