Warranty policy of Kosmos Vietnam

• Kosmos Vietnam Joint Stock Company is responsible for the warranty of defective products caused by the manufacturer.
• Authorized Kosmos dealers are responsible for product defects warranty.
• The warranty period is valid according to the product's warranty card.
• Warranty only applies to the form of exchange, not to the form of refund.
• The damage to the product must be visibly evident and substantiated.
• Apply nationwide.

Kosmos Vietnam Joint Stock Company is responsible for receiving product warranty in the following cases:

• The damage to the product must be visibly evident and substantiated.
• Damage caused by termites according to the warranty period of each product.
• Water damage is subject to the warranty period of each product.
• Warranty in case the customer uses the company's instructions properly.
• Warranty in case of warping, warping, shrinkage, color fading due to manufacturer's fault.

• Wear and tear during use.
• The product is out of warranty period.
• No warranty card.
• No warranty in case the wooden floor is damaged due to natural disaster, flood, fire or force majeure.
• Damage caused by improper use will void the warranty.
• Other damages are caused by the user.

Laminate flooring

SPC flooring

Plastic wall panels

Wood-plastic Composite

Kosmos outdoor plastic wood series is warranted for up to 5 years.

The Galawood series of outdoor plastic wood has a quality warranty of up to 3 years.

B1 Customers contact the Agent (Construction Unit) to discuss the problem of the project.

 

B2 Please present the invoice, purchase voucher or warranty card issued by the company.

 

B3 Dealers come to the site to check.

 

In case of construction error

The dealer will be responsible for the warranty.

In case of product failure

Agents send photos/videos to Kosmos. From 3-5 days, Kosmos will send someone along with the agent to survey the status, exchange and issue a warranty document with a handling plan for you.