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Kosmos Vietnam return policy

4 cases of return
4 cases of return

Case 1: Return when the goods are being delivered

When the Agent/Customer receives the product from Kosmos's delivery department, they will check the goods for 30 - 60 minutes (depending on the item and quantity). If the product is NOT the correct color, product code, or quantity, contact the Sales Department to exchange the product.

Case 2: Return after delivery

Agent/Customer checks the correct quantity, color and signs to confirm. If there are some reasons that the Agent/Customer wants to return or exchange such as: Changing the design, calculating the excess quantity of products, etc., Kosmos supports re-importing from 15% to 20% of the order value within a maximum of 3 days from the date of shipment. The condition for exchange is that the goods must be intact, fully packaged and have not undergone any processing.

Case 3: Return during construction

During the construction process, if the Agent/Customer needs additional goods, Kosmos commits to supporting the supply of the correct model, color and batch as the original product. However, in case the old batch is out of stock, the newly supplied product may have a slight color difference of about 5% to 10% compared to the previous batch.

Case 4: Return after completion of construction

Kosmos accepts and supports Agents/Customers in case there is still surplus goods after completing the project, according to specific conditions.

Conditions for re-importing goods after construction is completed:

Products eligible for re-import
Products eligible for re-import

  • If during the construction process, the product color is found to be different, the unprocessed products will be exchanged.
  • You are responsible for all costs incurred for re-imported products and loading and unloading fees for orders that have been loaded onto the delivery vehicle but are cancelled.
  • Your remaining balance will be refunded after 2 to 3 working days - excluding Saturdays, Sundays and holidays (due to the reconciliation process between departments, we hope you understand).

Note:

Dear dealer, please check and confirm the item, quantity and return amount and respond within 24 hours for Kosmos to promptly handle, after this time Kosmos will not accept feedback.

All information about the return policy of Kosmos Vietnam Joint Stock Company has been presented fully and transparently. We wish you the best shopping experience at the warehouse.

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