Plastic floor newsletter
Kosmos Vietnam plastic flooring warranty policy
Kosmos Vietnam warranty is 3 years for plastic floor lock Kosmos SPC & Galamax SPC. In order for consumers to fully enjoy the benefits, Kosmos will provide full warranty conditions and the company's implementation process.
Kosmos Vietnam warranty card issuance process
Warranty conditions for vinyl flooring with SPC lock
To warranty for vinyl flooring with SPC lock then you need to know the warranty acceptance conditions and avoid the supplier's warranty refusal cases.
- Do not pour water directly on the floor for cleaning.
- Wipe the floor only with a damp, wrung out cloth.
- Stains should only be cleaned with diluted bleach.
- Do not place the floor near high heat sources such as fireplaces, gas stoves, ..
- Suitable temperature for plastic floor < 50 degrees celsius.
- Do not use sharp objects to clean stains on the floor.
- Do not drag heavy, sharp objects on the plastic floor.
- Prevent rainwater from splashing on the floor through the window.
- Carefully check the water pipes, in case of leaks.
- Do not install plastic flooring in the exterior (outdoor) area.
- The distance between the floor and the wall is 10 mm.
- The floor surface must be flat (Difference is not more than 2 mm on 1m).
- Many floor foam board not stacked on top of each other.
- Using styrofoam 1-2mm . thick When paving the floor with a thick edge 1.5 mm.
- Installation must first be straight & level.
- Tightly fit the locking hem to avoid running out later.
- Only hammer the edge of the board through a spacer.
Note:
- We should check the plastic floor slats thoroughly before installing. If the product is found to be damaged, notify the supplier immediately.
- Remove debris from the side of the coffer before installation (if any).
Technical errors (floors manufactured to the wrong specifications/sizes) or warping, shrinking, or deforming.
These errors must be really obvious, visible to the naked eye.
When providing warranty, Kosmos Vietnam needs customers to present the warranty card, voucher or invoice issued by the company.
Note: Warranty related documents must be kept intact, not crumpled, stamped or repaired.
After a long time of use, the product will not be as new. These cases are not counted as defects to enjoy the warranty policy.
Customers do not follow the supplier's recommendations when applying and using. Especially when the customer has arbitrarily disassembled and relocated the product after the construction unit handed over the completed project.
Kosmos Vietnam will be responsible if the flooring is broken or broken during the transportation company. And the company reserves the right to refuse warranty if the fault comes from another carrier.
Force majeure events such as natural disasters, fires, floods, external forces, etc., which are beyond human control are not covered by the warranty of Kosmos Vietnam.
SPC lock plastic floor warranty process
B1 Customers contact the Agent (Construction Unit) to discuss the problem of the project.
B2 Please present the invoice, purchase voucher or warranty card issued by the company.
B3 Dealers come to the site to check.
In case of construction errorThe dealer will be responsible for the warranty.In case of product failureAgents send photos/videos to Kosmos. From 3-5 days, Kosmos will send someone along with the agent to survey the status, exchange and issue a warranty document with a handling plan for you.
If you encounter any difficulties during the process plastic floor warranty of Kosmos Vietnam can immediately contact us via the hotline (+84) 903 093 221, Kosmos staff will assist immediately!
Kim Hoa is an expert in interior and exterior decorative materials at Kosmos Vietnam. She has professional knowledge of interior design and loves finding creative ways to optimize space with simple construction decoration materials such as wood, stone, bamboo, brick and plastic.
Kim Hoa Regularly participate in seminars and exhibitions on interior decoration materials to update the latest trends, as well as to learn more about interior decoration materials. Meet interior and exterior designers, architects, and material experts to continuously learn. She also actively shares her knowledge and experience on social media channels such as Facebook, YouTube, Tiktok... with more than 100 thousand followers.
Mission of Kim Hoa not merely providing information, but also ensuring that All information posted is quality, has in-depth investment and is most useful to viewers.
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