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Warranty policy for wall panels of Kosmos VN

Warranty policy for plastic wall panels including conditions, procedures, manuals, installation instructions and warranty period. Please read the information carefully to protect your rights.

1

Warranty period for plastic wall panels – is 10 years

Kosmos Vietnam has 4 types of plastic wall panels: nano panel, fluted kosmos panel (fluted PVC panel), fluted panel Korea (fluted PS plastic panel) and stone grain pvc panels. All are guaranteed quality by Kosmos Vietnam for a period of time is 10 years.

The lifespan of plastic wall panels distributed by Kosmos Vietnam can be up to 15-20 years, so customers can be assured of product quality.

Special: The product line ceiling slats & faux wood slats can also be applied to this warranty policy.

2

Kosmos Vietnam warranty card issuance process

After completing the construction work of products provided by Kosmos Vietnam, agents (or construction units) please update the information and address of the project for us.
The company will issue warranty cards in 2 copies, each card has its own number to identify and be assigned to customers to keep 1 copy, Kosmos keeps 1 copy.
All information required on the back of the sheet should be clearly written and signed by the agent (construction unit).
Warranty card for Kosmos stone-grained PVC panels
Warranty card for Kosmos stone-grained PVC panels
Warranty card fluted panel Korean PS plastic
Warranty card fluted panel Korean PS plastic
Kosmos PVC fluted panel warranty card
Kosmos PVC fluted panel warranty card
3

Kosmos Vietnam's plastic wall panel warranty process

B1 Customers contact the Agent (Construction Unit) to discuss the problem of the project.

 

B2 Please present the invoice, purchase voucher or warranty card issued by the company.

 

B3 Dealers come to the site to check.

 

In case of construction error
The dealer will be responsible for the warranty.

In case of product failure
Agents send photos/videos to Kosmos. From 3-5 days, Kosmos will send someone along with the agent to survey the status, exchange and issue a warranty document with a handling plan for you.

 

4

Conditions for applying warranty policy for plastic wall panels

Genuine Kosmos brand product.

Products are supplied and distributed by Kosmos Vietnam warehouse.

The product is still under warranty.

Warranty period is 10 years.

Products are installed by an authorized technician/construction unit.

Make sure the product is installed in accordance with the technical standards and instructions of Kosmos Vietnam.

Manufacturer defect warranty.

Product defects must be seen with the ordinary eye such as: color film surface defects, products that are warped, cracked, deformed, etc.

Valid plastic wall panel warranty card.

Warranty card is full of information and intact, not erased.

5

Cases that are not covered by the warranty for plastic wall panels

Not a genuine Kosmos product.

This plastic wall panel warranty only applies to products of the Kosmos brand.

Wear and tear during use.

The scratch-resistant layer is gradually worn or the edges are no longer sharp after long-term use.

Errors due to force majeure circumstances.

Disasters, fires,...

Damage caused by the installation process.

The product is not installed in accordance with the technical standards and construction instructions of Kosmos Vietnam.

Customers arbitrarily move, disassemble the product.

Errors caused by customers themselves will not be responsible for warranty by Kosmos Vietnam.

Product warranty period expired.

Over 10 years from the date of purchase.

6

Instructions for using Kosmos Vietnam wall panels

Do not install or use plastic wall panels in outdoor spaces.

Nano panels, fluted Kosmos panels, Korean fluted panels, stone-grained pvc panels or ceiling slats, imitation wood plastic bars are all interior decoration materials. Please do not install or use them in outdoor spaces.

Harsh outdoor conditions will directly affect product life and Kosmos Vietnam will not be responsible for warranty in this case.

Do not expose the product to direct sunlight for a long time.

Kosmos Vietnam wall paneling is an interior decoration material with beautiful and diverse designs thanks to the decorative Film layer. However, the color of the film layer is at risk of fading before UV rays in the sun.

The product has been equipped with UV protection, but you should still avoid installing it in a place exposed to the sun for a long time.

Use a damp cloth to clean the product surface.

Do not use sharp iron tools to friction, cause scratches.

Do not use chemical detergents for cleaning.

For stubborn stains, please dilute the cleaning solution with water to clean.

7

Notes when installing wall panels

  • Wall panels must be installed on a flat and dry wall. Otherwise, you must use a skeleton for installation (the distance between the frames should not exceed 50 cm).
  • Install Kosmos plastic wall panels with Kosmos Bond and add nails (or use a nail gun) for added strength. Particularly, Kosmos nano panels and fluted panels must be installed via stainless steel screws and screws.
  • Please use molding, brackets, and accessories to cover the panel joints and end points. Thus, the durability and aesthetics of the new construction are guaranteed.

Kosmos Vietnam is committed to complying with warranty policy for plastic wall panels if you meet the correct warranty conditions. During the warranty period, if you have any problems, please call the Hotline immediately (+84) 903 093 221. Kosmos Vietnam's customer service department will always be on call to assist you.

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